Privacy Policy

POLICIES GOVERNING USE OF THIS WEB SITE AND OUR SERVICES

Please read the following text carefully and in its entirety as it details important information on our policies and the terms and conditions you are agreeing to when utilizing our web site and services.

1.0 AGREEMENT; TERMS AND CONDITIONS

By visiting, using or ordering from this web site, you expressly agree to be bound by the following terms and conditions and to adhere to these Terms and Conditions and all applicable laws and regulations governing this web site.

If you break these terms and conditions, Full House Tickets reserves the right to prevent your future use of the web site, cancel your ticket order, and/or take appropriate legal action and remedies available against you.  

2.0 CHANGES IN TERMS AND CONDITIONS

Full House Tickets, the owner and operator of FullHouseTickets.com reserves the right to change these Terms and Conditions at any time. Posting updated Terms and Conditions on this site will make the new Terms and Conditions effective immediately and binding on all users of this web site without exception.

3.0 TICKET PURCHASE POLICY

In Massachusetts, the resale of tickets to certain events is regulated by statutes and regulations, including G.L. c. 140, Section 185A, that authorize certain officials, including the Commissioner of Public Safety, to bring legal action against ticket resellers for claimed violations. In order to buy a ticket from Full House Tickets, you must acknowledge and agree that you cannot and will not bring any claim or cause of action in any private suit or administrative proceeding that is in any way based on Full House Tickets alleged violation of any such statute or regulation, including, without limitation, G.L. c. 140, Section 185A, and that your sole and exclusive remedy for the violation of any such statute or regulation will be to file a complaint or other notice with the public official responsible for enforcement of such statute or regulation. By purchasing a ticket from Full House Tickets, you expressly waive and forever release all claims that you, individually or as part of a class, might bring in a private action based on the alleged improper resale of regulated tickets in violation of any such statute or regulation, including, without limitation, G.L. c. 140, Section 185A. 

I HEREBY ACKNOWLEDGE THAT I HAVE READ AND AGREE TO THE ABOVE-STATED TERMS. Full House Tickets. agrees to use its best efforts to procure and to deliver, prior to the date of the event, the tickets described.

Internet sales are not in real time; therefore, all tickets are subject to availability and change.

  • Ticket availability and prices quoted are subject to change without notice.
  • Ticket prices and availability are not guaranteed until orders are confirmed.
  • Full House Tickets further reserves the right to refuse any order at our discretion.
  • We will contact you if the tickets you ordered are no longer available or if we are unable to fill the order as you requested.
  • We may offer you alternate seats if the original seats you requested are not available.
  • You will be notified by telephone or email once your order is confirmed.
  • Note that online orders placed after 5:00 PM US Eastern Standard Time on weekdays or at any time during weekends may not be processed until the next working day.

Also, should Full House Tickets fail to deliver to a BUYER the full quantity of tickets contracted for Full House Tickets sole obligation or liability shall be limited to the return to BUYER of any deposits and/or payments for undelivered tickets previously made by BUYER to Full House Tickets.

Due to policies set forth by the organizers of the events for which tickets are sold on this web site, Full House Tickets cannot issue exchanges or refunds after BUYER has placed an order, unless Full House Tickets is unable to fill the order.

All sales are final. No cancellations, refunds, or exchanges. If an event is canceled for any reason other than an act of nature (e.g. rained out, earthquake, flood, etc.), strikes, or lockout, and not rescheduled, we will provide a full refund for the amount paid for the tickets. Shipping charges are non-refundable. If an event is postponed or rescheduled, please retain your ticket. In most cases, the original purchased ticket will be honored for the new event date. New tickets will not be issued.

Full House Tickets is not responsible for lost, stolen, damaged or destroyed tickets once tickets are delivered or are in the BUYER'S physical possession. Please note that direct sunlight or heat can damage certain types of tickets.

4.0 Shipping Information

Tickets that are shipped will be done via Federal-Express standard, priority over-night or 2-day. Fed-Ex has a 5:00pm EST cutoff time Monday-Friday, therefore all order placed after 5:00pm EST will be shipped out the following business day.  A signature will be required for all tickets delivered via Fed-Ex. We do not allow any reroutes on ticket deliveries. The courier must deliver it to the address on the package. Tickets are normally sent to the credit card billing address. The billing address will be verified with your credit card company, so you must use the exact address on your credit card bill. Should you require delivery to an address other than the billing address, we will require a faxed authorization from you. This includes a signed copy of the invoice, along with a copy of your driver's license and the credit card that was used. This is to protect against fraud.

5.0 INDEMNITY

All users and visitors of this web site agree to indemnify and hold Full House Tickets, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of this web site, including your use of this web site to provide a link to another web site.

6.0 PRIVACY POLICY AND SECURITY OF SENSITIVE DATA

Full House Tickets is firmly committed to protecting the privacy of our customers and visitors of our website. If a visitor simply browses our site, no personal information is entered and therefore remains anonymous. When a visitor makes a purchase on our site, we will collect full contact details and information from the customer. The information will not be sold or otherwise revealed to third parties at any time. It will be used primarily to communicate with the customer in order to promptly fulfill the order. We may also use such information to contact you for marketing and promotional purposes. Our website is tested daily for vulnerability assessment which enables us to maintain the highest levels of network security.

6.1 YOUR ACCESS TO AND CONTROL OVER INFORMATION

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

7.0 NON-AFFILIATES

Full House Tickets is an independent, privately owned company engaged in the business of buying and selling tickets at a premium for sporting events, concerts and theatre. The amount charged over the face value of the tickets represents our fair compensation for the difficulty involved in obtaining premium seating to hard-to-get and sold out events.

Full House Tickets is in no way affiliated with any box office or official organizers of the events for which we obtain tickets.

8.0 CONTACTING US

If you have any questions about the above Terms and Conditions, please contact:

Full House Tickets

128 Harvard Avenue

Boston, MA 02134

TEL: 617-787-2370

EMAIL: Sales@FullHouseTickets.com